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Chapter 11 Case Study

Chapter 11 Case Study

Q Chapter 11 Case Study 1) Analyze the knowledge management efforts at Tata Consulting Services (TCS) using the knowledge management value chain model. Which tools or activities were used for managing tacit knowledge and which ones are used for explicit knowledge? 2) Describe the growth of knowledge management systems at TCS? How have these systems helped TCS in its business? 3) Describe the collaboration tools used at TCS? What benefits did TCS reap from these tools? 4) How did Web 2.0 tools help TCS to manage knowledge and collaboration among its employees? 5) How do you think KM tools have changed some key operational processes at TCS, such as bidding for new projects, project development and implementation, customer service, and so on?

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The knowledge management efforts can be assessed using the value chain model, considering the knowledge acquisition factor, TCS with their business operations and project management approached and models both within domestic and global boundaries have gained vast level of expertise in all the sector of management in order to provide the clients with high success rate business, some of the cross-border clients include Hewlett Packard, Standard Chartered Bank and more. The TCS operational management has the practice of rotational human resource such as they tend to move the expertise across the diverse sectors, as a part of training the employee are asked to gain more specific certification programs for their better understanding.